Troubleshooting

Google Maps Error: The page can’t load Google Maps correctly

If your Storemapper suddenly started showing darkened map with the watermark “for development purposes only” on it , then you...

Fixing ungeocoded locations

When you add locations to Storemapper, our servers “geocode” them by looking up the address and finding the exact latitude...

Unfreezing your account in Shopify

Hi there! If you installed the Storemapper app through the Shopify app store, but are getting a notification saying your...

Storemapper is not loading on Squarespace

Sometimes on your site you may observe the following behavior:  Storemapper loads fine if you  go straight to the URL...

Common address formatting problems

Below is a list of the most common address formatting issues and their solutions My addresses are split across multiple...

Handling addresses split across multiple columns

This is a super common question with a very quick solution. It’s also a great Excel/Google Docs trick to know...

Lat & Lng values formatting issues

If you are using google sync and located in non-US region, in some cases you may experience issue with lat\lng...

SVG custom marker doesn’t work on Firefox or IE

Svg files can be added as a custom markers in the same way as any other images. But sometimes you...

Autocomplete is not working

Autocomplete is a drop-down list with suggested locations , which appears when your users start typing something in a search...

Storemapper is not loading on Shopify Turbo theme

If you navigate to your Storemapper page through your Shopify site menu and see that your map is stuck in...